To order, you can use our online shopping cart service. Just select the product you want, click on the "Add to Cart" button in the currency of your choice. When checking out, you will be asked for billing information, shipping information and payment information. If you are uncomfortable with ordering online you can:

• phone us at 514-826-6365 from 9am to 4pm Eastern Time (we are in Montreal, Quebec, Canada);


• fax us anytime at 450-764-1037;


• email us anytime through the contact form;


• order online but select the "phone me for payment information" option.

Please note that credit card billings are not done at the time of your order. They are done after the order has been received and manually checked over. That allows us to confirm order details, adjust for any special requests, and to run the payments through a fraud checking service. If there are any concerns or questions with the order or payment, you will receive a phone call to confirm the details.

We accept Visa, Mastercard, Paypal and all orders must be pre-paid.

Shipping is via best method of a tracked service (CanadaPost Expedited Parcel service is the base) - we no longer ship via general parcel mail. Orders are generally shipped within 2-4 business days of receiving the order.

Because of the high cost of International shipping, ground & air mail options are available for Australia, New Zealand and the UK. As these are untracked services we unfortunately cannot be responsible for lost packages enroute.

If you are not 100% satisfied with the Hug you ordered then we do accept returns. You need to contact us within 30 days of recieving your order for a return confirmation number. At that time you will be instructed as to what to do with the Hug. Please note: we cannot accept returns on Hugs that are damaged from use (i.e. burned, water damaged, etc.); please be sure to fully read all the instructions before using.

Disclaimer: Herbal Hugs™ contain wheatseed, flaxseed, various herbs and essential oils. Herbal Hugs™ is in no way responsible for any allergic reaction to the bags as sold. If any problems occur during use of the Hugs, please discontinue use and consult your physician. Herbal Hugs™ is not responsible for any injury incurred by misuse of these products. The heating and cooling instructions included with the Hugs should always be consulted before use and followed closely. For more information on using the Hugs, please visit our FAQs page.